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Welcome to Blupass
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Enjoy unlimited Blu-ray rentals, delivered to your door step, free of charge!

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  We regret to announce that BluPass will no longer be available from December 19, 2014 onwards.
Thank you to our members for your support. It’s been a pleasure having you as customers.

 
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YOUR TICKET TO UNLIMITED BLU-RAY RENTALS!!

Blu-ray movies delivered to your door.
No late fees. No shipping fees. Just watch all you want.

Frequently Asked Questions

POPULAR TOPICS

The BluPass in a Nutshell

The BluPass is a complimentary pass or perk that comes with every Samsung product purchased which includes, but is not limited to, Blu-ray players (BD-D5100 and BD-D5500) and TVs (Plasma, LED, and LCD bundled with qualified Blu-ray players) bought from authorized stores and sellers of Samsung products such as Abenson, Anson, Western, Automatic Center, Samsung concept stores, Saver's Appliance Depot, and Tradeport. Each BluPass has a unique code that grants access to an exclusive online movie rental in Tradeport - a comprehensive library of motion picture, television and other audio-visual entertainment on Blu-ray disc. The BluPass is available nationwide.

Cost of BluPass

The BluPass has no cash value, not refundable, not replaceable if lost or stolen, and is not for sale anywhere.

BluPass Validity

Your BluPass is valid for six (6) months, (for standalone blu-ray players bought) or one (1) year (for Blu-ray players bundled with FPTV), starting from the day you register it in Tradeport.

Queue and How It Works

Your Queue is the list of movies that you would like to watch, arranged by your priority preference (with number 1 being the highest). The BluPass portal in Tradeport is designed with an automated Blu-ray allocation program. A Blu-ray title is chosen from your queue, based on the priority and its availability during the time you initiated the rental process. To get higher chances of watching the movies that you like, we advise you to add at least 10 or more movies to your queue. There's no maximum limit; you may add as many titles as you like. Also, this would make renting more convenient since you won't need to keep on adding more titles to your queue in the future.

Free Service

The BluPass is a complimentary pass or perk that comes with each Blu-ray player bought. It is absolutely free for the first 6 months for standalone blu-ray players bought) or one (1) year (for Blu-ray players bundled with FPTV). Also, we do not charge delivery fees, late fees, or cancelation fees to all Blu-ray discs being rented as long as it is within the validity period of your BluPass. This offer is exclusive to Samsung products which include, but are not limited to, Blu-ray players (BD-D5100 and BD-D5500) and TVs (Plasma, LCD, and LED) purchased from authorized stores and sellers of Samsung products nationwide such as Abenson, Anson, Western, Automatic Center, Samsung Concept Stores, Saver's Appliance Depot, and Tradeport.

Unlimited Rentals

You can rent Blu-ray discs as many times as you want, one Blu-ray disc at a time, provided it's within the validity period of your BluPass and you are located within Metro Manila (next day delivery) or the nearby provinces provinces (such as Cavite, Laguna, Rizal, Bulacan and Pampanga – deliveries on Tuesday, Wednesday, Thursday, and Friday respectively). For the remaining areas of Luzon, as well as Visayas and Mindanao, subscribers will get to enjoy three (3) FREE Blu-ray disc rentals, one Blu-ray disc at a time, of which the delivery and return of the Blu-ray disc to and from Tradeport and the customer will be shipped via AIR21 and LBC. However, for succeeding deliveries after the first three (3) FREE Blu-ray disc rentals, the customer will have to pay for the shipment of the Blu-ray discs to and from Tradeport.

Delivery Levels

During your registration, you will be asked to choose the Delivery Levels to which your address is included. Delivery Levels refer to the geographical location and Tradeport segmentation of the addresses where the Blu-ray discs will be delivered. Level 1 refers to the National Capital Region and all the cities and municipalities included herein. Level 2 refers to the nearby provinces surrounding the National Capital Region, such as Bulacan, Cavite, Laguna, Pampanga, and Rizal. Level 3 refers to the remaining cities and provinces of Luzon, as well as all the cities and provinces of the entire Visayas and Mindanao. Tradeport will not deliver Blu-ray discs to areas in Level 1 and Level 2 that will require Tradeport to cross any bodies of water. If Tradeport meets such a case, it will treat the said delivery address as part of the Level 3 and customers will then have to pick-up the Blu-ray discs from the LBC, AIR21 or Mail and More branch nearest to him. Also, the customer will be eligible to three (3) FREE Blu-ray disc rentals only (one disc at a time). The customer will have to pay for the shipment of the Blu-ray discs to and from Tradeport for succeeding deliveries.

“One Blu-ray disc per Rental” Policy

You are allowed to rent only one (1) movie title at a given time. Should you want to rent another movie, you must return the previously rented movie, in order to exchange it for another movie from your Queue.

Blu-ray Movies Selection

The BluPass website currently has almost 500 titles and a lot more titles will soon be available as they are released locally. These titles are arranged in the website based on popularity. You may opt to view the titles by genre or arrange them alphabetically. Should you have a certain title in mind, you may search for it on the search field.

Special Blu-ray Title Requests

As of now, we do not accept special requests for a specific movie. The BluPass portal in Tradeport is designed with an automated Blu-ray allocation program. A Blu-ray title is chosen from your queue, based on the priority and its availability during the time you initiated the rental process. Therefore may we advise: If you would like to watch a certain Blu-ray movie, make sure you add it to your Queue and set it at the highest priority level.

Initiating Return and Exchange

First, you have to initiate the return of the previously rented Blu-ray disc. Doing so will automatically tag your account with an exchange request. You may initiate the return of your Blu-ray disc by doing the following:


  • 1.) You may contact us at (02) 2341216 to initiate return and exchange via phone call or you may go to www.tradeport.com.ph/blupass.
  • 2.) Click “Return Blu-ray” tab.
  • 3.) Choose from among the available Blu-ray movies listed in your queue.
  • 4.) Fill in the necessary details.
  • 5.) Click “Submit” tab.
  • 6.) Wait for its delivery.

For provincial deliveries (outside Metro Manila and Greater Manila areas), follow the same procedure mentioned above except for number 6. You will have to send us first your previously rented movie. We will send your next rental upon receiving your returned Blu-ray disc.

Lost or Damaged Blu-ray discs

Should you lose or damage a Blu-ray disc, your BluPass will be suspended. Unlike DVD's, Blu-ray discs are designed to be durable and are not scratched by Blu-ray players. Physical damage caused by the user (i.e. split the disc half, left the disc upside-down on the table causing it to be severely scratched by accident, etc.) which may cause the disc not to function or play properly are grounds for rejection of a Blu-ray discs being returned. Tradeport Messengers will evaluate the disc for its physical condition and functionality. Company policy dictates that should the returned disc be deemed as damaged by the messenger, no exchange will be made and the subscriber's account will be suspended. You could re-activate your BluPass by paying the Blu-ray disc amounting to the current Suggested Retail Price (SRP) of the lost or damaged Blu-ray discs (price will be based on the site's SRP ranging from P1,500.00 to P1,700.00), after which you may start using your BluPass again. If you are not able to pay and have not returned a perfectly working Blu-ray disc within seven (7) days after the expiration of your BluPass, you will incur a P100 penalty per day.


DELIVERY

Delivery Time

Tradeport is committed to serving each BluPass member with the highest level of service possible. We deliver between 8AM to 8PM only, Monday to Saturday, except on holidays. It is our commitment to deliver your rented Blu-ray discs on your preferred date (as early as the next day for Metro Manila subscribers and every Wednesday for Bulacan, Cavite, Laguna, Pampanga, and Rizal). However, we cannot commit on the exact time of the arrival. Provincial deliveries normally take three to five days via AIR21 and LBC from the time you initiated the first rental or upon our receipt of the Blu-ray disc that you have returned. However, a delivery may be delayed due to factors that may affect delivery times, which include, but are not limited to (i) public and legal holidays; and (ii) force majeure or extraordinary events or circumstance beyond the control of Tradeport such as war, strike, riot, or acts of God, such as flooding, earthquake, storms necessary (i.e. Typhoon signal number 1 assigned to a delivery area), etc. Tradeport reserves the right to cancel any deliveries whenever it deems necessary (i.e. Typhoon signal number 1 assigned to a delivery area) without any notice to the BluPass subscribers. The status of the delivery of your Blu-ray disc can be viewed inside the BluPass website. The status is updated real time.

Delivery Area

The BluPass is available nationwide, with restrictions and limitations depending on the area where the Blu-ray disc will be delivered. Subscribers within the National Capital Region (NCR) will have the privilege to enjoy unlimited Blu-ray disc rentals with daily deliveries except Sundays; Greater Manila Areas (Bulacan, Pampanga, Rizal, Cavite, Laguna) subscribers can avail of unlimited rentals but deliveries will only be done once a week on a fixed day (every Wednesday); and for the remaining areas of Luzon, as well as Visayas and Mindanao, subscribers will get to enjoy three (3) Blu-ray disc rentals, one disc at a time, of which the delivery and return of the Blu-ray disc to and from Tradeport and the customer will be shipped via LBC and AIR21 for FREE. Tradeport, however, will not deliver Blu-ray discs to areas in Level 1 and Level 2 that will require Tradeport to cross any bodies of water. If Tradeport meets such a case, it will treat the said delivery address as part of the Level 3 and customers will then have to pick-up the Blu-ray discs from the LBC, AIR21 or Mail and More branch nearest to him. Also, the customer will be eligible to three (3) Blu-ray disc rentals only, one disc at a time.

Representative (Proxy)

We don't require you to personally receive your Blu-ray discs. You may assign a representative (i.e. housemate, house help, sibling, or friend) to make the exchange for you. Since it's our policy for messengers to receive the previously rented movie first before proceeding with the exchange, you have to properly endorse the previously rented movie to your representative, and give him the necessary instructions for the exchange.

Maximum Messenger Waiting Time

Tradeport Messenger will only wait for you or any of your representatives for a maximum of ten (10) minutes upon his arrival at your doorstep so please have someone available to accommodate our Messenger the soonest possible time on your chosen delivery date. The Messenger will not release the Blu-ray disc without your BluPass card (for first time renters) or the previously rented movie.

First Time Delivery

During the first delivery, we will require you to present your BluPass card (for standalone Blu-ray players bought) to the Tradeport Messenger. And for Blu-ray player bundled with FPTV, we will require you to present your BluPass card together with the invoice of purchase for LED or PDP 7000 or 8000 model for validation purposes. He will then mark your BluPass card by punching a small hole. The messenger will not release the Blu-ray disc without the BluPass card. For provincial deliveries, you will have to send us your BluPass card together with the rented Blu-ray that you will be returning. We will have to punch a small hole on it and send it back to you together with your next rented Blu-ray disc. This will be done once only.


ADDITIONAL INFORMATION

30-Day Priority

The BluPass portal in Tradeport is designed with an automated Blu-ray allocation program. A Blu-ray title is chosen from your queue, based on the priority and its availability during the time you initiated the rental process. The BluPass system will notify us if you've already been waiting for 30 days to watch your top priority Blu-ray movie. This will prompt us to reserve the Blu-ray disc for you for three days, giving you enough time to confirm the rental. Once you confirm, we will deliver it to you as soon as possible.

No Late Fees! Keep the Blu-ray disc for as Long as You Want

We do not charge late fees or impose required return dates for any rented Blu-ray disc as long as it is within the duration of your BluPass. Therefore, you are free to keep the Blu-ray disc for as long as you want and you may even share it with whomever you want. Please be reminded, however, that you must return the Blu-ray disc within seven days upon expiration of your BluPass. Otherwise, you will have to pay for the Blu-ray disc based on its latest SRP and the penalty amounting to P100 per day.

Return of Blu-ray Discs

Upon expiration or termination of your BluPass, you must return the Blu-ray disc to Tradeport within seven working days. Otherwise, you will have to pay for the Blu-ray disc based on its latest SRP and the penalty amounting to P100 per day.

Renewal of the BluPass Subscription

You may renew your BluPass after or even before its expiration. Choose from 3 types of renewal plans:

Card Type

Duration

Rentals

Discs

Price

Metro Manila (Level 1)

Silver

Gold

Platinum

6 months

1 year

1 year

10

unlimited

unlimited

1

1

2

PhP 1,490.00

PhP 2,990.00

PhP 3,990.00

Central & South Luzon Areas (Bulacan, Cavite, Laguna, Pampanga, Rizal only) (Level 2)

Silver

Gold

6 months

1 year

10

unlimited

1

1

PhP 1,990.00

PhP 3,490.00

Farther Luzon and Vismin (Level 3)*

Silver

6 months

Unlimited

1

PhP 1,990.00

*Level 3 subscribers who will avail of the Silver Plan must pay for the shipping fee of the rented Blu-ray discs, to and from Tradeport.

Limitations on the Extension

The Silver, Gold, and Platinum Plans will be available to subscribers within Metro Manila; the Silver and Gold Plans will be available to Greater Manila Areas delivery addresses (i.e. Bulacan, Cavite, Laguna, Pampanga, and Rizal); whereas, Farther Luzon, Visayas, and Mindanao delivery addresses will only be able to avail of the Silver Plans and they will have to pay for the shipment of the Blu-ray discs to and from Tradeport. Please be reminded, however, that Tradeport reserves the right to change the amount of the premium and/or terms of subscription whenever it deems necessary.

Age Limitation

Tradeport Services are available only to, and may only be used by individuals who can form legally binding contracts under the law. Without limiting the foregoing, our Services are not available to minors (those who are under the age of 18). Tradeport will not be held liable for any actions done by minors, especially in renting movies that are strictly for adult viewing.

Customer Service

Should you have any more questions regarding BluPass, feel free to contact Customer Service:

BluPass Hotline: (02) 2341216
Mobile Number (for Text Messages only): 0918-TRDEPRT (0918-8733778)
Email Address: customercare@blupass.ph
Yahoo Messenger Handle: blupassph
Facebook Page:BluPass


Business Hours


     

Inquiries

Weekdays (Monday to Friday) 8:30am - 5:30pm. Guaranteed reply within 8 business hours.

Inquiries made during non-working days or during the holidays will be answered during the next working day.

All of our merchandise are sold at the same price as our merchants' stores.

How will I pay?

Tradeport offers convenient payment options: bank deposits, Yes payments and Paypal (Credit Cards), Smart Money, and WeePay (ATM).

When will I get my item/s?

Since Tradeport ships only within the Philippines via Air21, LBC, you can receive your item as soon as tomorrow, provided we have already confirmed your payment.

Where is the item availability?

You might be wondering why Tradeport has no item availability indicated in the website. This is because Tradeport's item availability depends on the item availability of our merchants.