Please read the following terms and conditions carefully.

The information detailed on the following pages tells you how your may use the BluPass service. Please note that Tradeport may update these Terms and Conditions from time to time so please review these pages regularly. By using the pages in this site, you agree to the terms and conditions.

This page was last updated: December 19, 2011

Welcome to BluPass. We are an online Blu-ray disc rental portal, providing owners of Samsung products which include, but are not limited to, Blu-ray players and LED TVs access to a comprehensive library of movies and TV shows in Blu-ray format.

This website ("Site") is provided to you by Tradeport E-Solutions Inc. ("Tradeport"). Your access to and use of this Site is subject to these Terms and Conditions of Use. By accessing this Site, you ("You") agree to be bound by these Terms and Conditions of Use whether or not you have read them. If you do not agree to these Terms and Conditions of Use, do not access this Site. Your continued use of this Site will indicate your acceptance of these modified Terms and Conditions of Use.

Tradeport Terms and Conditions The BluPass Terms and Conditions coincide and is an extension of Tradeport's Terms and Conditions in the Site. Any involvement with Tradeport already assumes the user's full knowledge of and consents to this user agreement and shall be deemed as such.

Changes to Terms and Conditions Tradeport reserves the right, from time to time, with or without notice to you, to change these Terms and Conditions in our sole and absolute discretion. The most current version of these Terms and Conditions can be reviewed by clicking on the "Terms and Conditions" located at the bottom of the pages of the Tradeport website. The most current version of the Terms and Conditions will supersede all previous versions.

Privacy Any personally identifying information submitted to Tradeport or the website is subject to our Privacy Policy, the terms of which are incorporated herein. Please review our Privacy Policy to understand our practices. The date of any changes to our Privacy Policy will be noted at the bottom of our Privacy Policy.

Age Limitation Tradeport Services are available only to, and may only be used by individuals who can form legally binding contracts under the law. Without limiting the foregoing, our Services are not available to minors (those who are under the age of 18). Tradeport will not be held liable for any actions done by minors, especially in renting movies that are strictly for adult viewing.

Reliance of Information This Site may include inaccuracies or typographical errors that may be corrected as they are discovered at Tradeport's sole discretion.

Links This Site contains links to or references to other web sites owned and operated by third party. These links are provided for your convenience only. No endorsement of any third party products, services or information is expressed or implied by any information, material or content of any third party contained in, referred to, included on, or linked from or to this Site.

How the BluPass Works The BluPass is a complimentary pass or privilege that comes with every Samsung Blu-ray player bought from participating stores, which include Tradeport and selected stores, dealers, and distributors of Samsung products. Each Samsung product has a unique code that grants access to an exclusive online movie rental in Tradeport - a comprehensive library of motion picture, television and other audio-visual entertainment ("Movies") on Blu-ray disc (herein referred to as "Blu-ray".)

We reserve the right, in our sole and absolute discretion, to make changes from time to time, with or without notice, in how we operate our service. Any description of how our service works should not be considered a representation or obligation with respect to how the service will always work. We are constantly making adjustments to our service and often these adjustments are not completely captured within these Terms and Conditions of Use.

Below is a general description concerning the operation of the Tradeport BluPass:

The BluPass online rental service, made simple in 5 easy steps:

(For delivery addresses in Metro Manila & nearby provinces, such as Bulacan, Laguna, Pampanga & Rizal)

• 1.) Register your BluPass in www.tradeport.com.ph/blupass.

• 2.) Add Blu-ray movies to your Queue and wait for delivery.

• 3.) When the Tradeport Messenger arrives at your address, present your BluPass and receive your Blu-ray disc.

• 4.) Watch the movie for as long as you like.

• 5.) When you're ready for your next Blu-ray movie, initiate the return of your Blu-ray disc. When the Tradeport Messenger arrives at your address, surrender the previously watched movie and receive the next rented Blu-ray.

(For delivery addresses in other provincial areas in Luzon, Visayas, & Mindanao)

• 1.) Register your BluPass in www.tradeport.com.ph/blupass.

• 2.) Add Blu-ray movies to your Queue and wait for delivery.

• 3.) Wait for the arrival of the Blu-ray disc in your area via AIR21.

• 4.) Watch the movie for as long as you like.

• 5.) When you're ready for your next Blu-ray disc, initiate the return of your Blu-ray disc via online and choose the next Blu-ray movie that you want to rent.

• 6.) Send us your previously watched movie via AIR21.

• 7.) After we receive your returned Blu-ray disc, we will then send your next Blu-ray disc.

* There are delivery addresses that fall under ODA (Out of Delivery Area). These areas are beyond the normal delivery points of AIR21. When your address falls under this category, you will have to pick up the Blu-ray disc from the AIR21 or Mail and More branches nearest to you. You will be advised of this beforehand.

Initiating Return and Exchange First, you have to initiate the return of the previously rented Blu-ray disc. Doing so will automatically tag your account with an exchange request. You may initiate the return of your Blu-ray disc by doing the following:

(For delivery addresses in Metro Manila & nearby provinces, such as Bulacan, Laguna, Pampanga & Rizal)

• 1.) Go to www.tradeport.com.ph and click BluPass.

• 2.) Click "Return Blu-ray" tab.

• 3.) Choose from among the available Blu-ray movies listed in your queue.

• 4.) Fill in the necessary details.

• 5.) Click "Submit" tab.

• 6.) Wait for its delivery.

(For delivery addresses in other provincial areas in Luzon, Visayas, & Mindanao)

• 1.) Go to www.tradeport.com.ph and click BluPass.

• 2.) Click "Return Blu-ray" tab.

• 3.) Choose from among the available Blu-ray movies listed in your queue.

• 4.) Fill in the necessary details.

• 5.) Click "Submit" tab.

• 6.) Send us first your previously rented movie to Tradeport E-Solutions Inc. at 162 F. Blumentritt St., San Juan City, Metro Manila, 1500 Philippines

• 7.) Wait for your next Blu-ray rental from Tradeport; we will send your next rental upon receiving your returned Blu-ray disc.

Delivery Levels During your registration, you will be asked to choose the Delivery Levels to which your address is included. Delivery Levels refer to the geographical location and Tradeport segmentation of the addresses where the Blu-ray discs will be delivered. Level 1 refers to the National Capital Region and all the cities and municipalities included herein. Level 2 refers to the nearby provinces surrounding the National Capital Region, such as Bulacan, Cavite, Laguna, Pampanga, and Rizal. Level 3 refers to the remaining cities and provinces of Luzon, as well as all the cities and provinces of the entire Visayas and Mindanao.

BluPass Registration Deadline You have to register your BluPass in Tradeport on or before February 29, 2012. Failure to register within the time period will invalidate your BluPass.

BluPass Validity Your BluPass is valid for six (6) months, starting from the day you register it in Tradeport.

Extension of the BluPass You may extend your BluPass' 6-month validity period provided you extend it before it expires. Choose from among the three (3) extension plans, whatever suits your Blu-ray needs:

Limitations on the Extension The Silver, Gold, and Platinum Plans will be available to subscribers within Metro Manila; the Silver and Gold Plans will be available to Greater Manila Areas delivery addresses (i.e. Bulacan, Cavite, Laguna, Pampanga, and Rizal); whereas, Farther Luzon, Visayas, and Mindanao delivery addresses would only be able to avail of the Silver Plans and they will have to pay for the shipment of the Blu-ray disc to and from Tradeport. Please be reminded, however, that Tradeport reserves the right to change the amount of the premium and/or terms of subscription whenever it deems necessary.

Queue Your Queue is the list of movies that you would like to watch, arranged by your priority preference (with number 1 being the highest). The BluPass portal in Tradeport is designed with an automated Blu-ray allocation program. A Blu-ray title is chosen from your queue, based on the priority and its availability during the time you initiated the rental process. To get higher chances of watching the movies that you like, we advise you to add at least 10 or more movies to your queue. There's no maximum limit; you may add as many titles as you'd like. Also, this would make renting more convenient since you won't need to keep on adding more titles to your queue in the future.

Minimum of Ten (10) Blu-rays in QueueThe BluPass portal in Tradeport is designed with an automated Blu-ray allocation program. A Blu-ray title is chosen from your queue, based on the priority and its availability during the time you initiated the rental process. We advise you to add at least ten (10) Blu-ray titles to your Queue. To get higher chances of watching the movies that you like, we advise you to add at least 10 or more movies to your queue. This would make renting more convenient since you won't need to keep on adding more titles to your queue in the future.

No Maximum Limit on Queue There is no maximum number of Blu-ray movies that you can add to your Queue. In fact, the more the better.

One (1) Blu-ray Disc at a Time You are allowed to rent only one (1) movie title at a given time. Should you want to rent another movie, you must return the previously watched movie, in order to exchange it for another movie from your Queue.

Unlimited Number of Rentals You can rent Blu-ray discs as many times as you want, one Blu-ray disc at a time, provided it's within the validity period of your BluPass and you are located within Metro Manila (next day delivery) or the nearby provinces (such as Bulacan, Cavite, Laguna, Pampanga, and Rizal – Wednesday delivery). For the remaining areas of Luzon, as well as Visayas and Mindanao, subscribers will get to enjoy three (3) FREE Blu-ray disc rentals of which the delivery and return of the Blu-ray disc to and from Tradeport and the customer will be shipped via AIR21. However, for succeeding deliveries, the customer will have to pay for the shipment of the Blu-ray discs to and from Tradeport. However, for succeeding deliveries after the first three (3) FREE Blu-ray disc rentals, the customer will have to pay for the shipment of the Blu-ray discs to and from Tradeport.

Defective Blu-ray Disc Defective Blu-ray disc rentals must be handled by Tradeport Customer Care online. As a quality control measure, it is our policy to test each Blu-ray disc for functionality prior to delivery.

Lost or Damaged Blu-ray Disc Should you lose or damage a Blu-ray disc, your BluPass will be suspended. Unlike DVD's, Blu-ray discs are designed to be durable and are not scratched by Blu-ray players. Physical damage caused by the user (i.e. split the disc half, left the disc upside-down on the table causing it to be severely scratched by accident, etc.) which may cause the disc not to function or play properly are grounds for rejection of a Blu-ray discs being returned. Tradeport Messengers will evaluate the disc for its physical condition and functionality. Company policy dictates that should the returned disc be deemed as damaged by the messenger, no exchange will be made and the subscriber's account will be suspended. You could re-activate your BluPass by paying the penalty amounting to the current Suggested Retail Price (SRP) of the lost or damaged Blu-ray diss (price will be based on the site's SRP ranging from P1,500.00 to P1,700.00), after which you may start using your BluPass again. If you are not able to pay the penalty and have not returned any working Blu-ray disc within seven (7) days after the expiration of your BluPass, you will incur a P100 penalty per day.

Selection and Allocation of Blu-ray Titles The BluPass portal in Tradeport is designed with an automated Blu-ray allocation program. A Blu-ray title is chosen from your queue, based on the priority and its availability during the time you initiated the rental process.

Delivery Time Tradeport is committed to serving each BluPass member with the highest level of service possible. We deliver between 8AM to 8PM only, Monday to Saturday, except on holidays. However, we cannot commit on the exact time of the arrival of your Blu-ray disc. It is our commitment to deliver your rented Blu-ray disc on your preferred date (as early as the next day for Level 1 subscribers and as early as the next Wednesday for Level 2 subscribers). Provincial deliveries normally take three to five days via AIR21 from the time you initiated the first rental or upon our receipt of the Blu-ray disc that you have returned. But a delivery may be delayed due to factors that may affect delivery times, which include, but are not limited to (i) public and legal holidays; and (ii) force majeure or extraordinary events or circumstance beyond the control of Tradeport such as war, strike, riot, or acts of God, such as flooding, earthquake, storms necessary (i.e. Typhoon signal number 1 assigned to a delivery area), etc. Tradeport reserves the right to cancel any deliveries whenever it deems necessary (i.e. Typhoon signal number 1 assigned to a delivery area) without any notice to the BluPass subscribers. The status of the delivery of your Blu-ray disc can be viewed inside the BluPass website. The status is updated in real time.

Delivery Area The BluPass is available nationwide, with restrictions and limitations depending on the area where the Blu-ray disc will be delivered.

• 1.) Subscribers within the National Capital Region (NCR) will have the privilege to enjoy unlimited Blu-ray disc rentals, one disc at a time, with daily deliveries except Sundays.

• 2.) Greater Manila Areas (Bulacan, Pampanga, Rizal, Cavite, Laguna) subscribers can avail of unlimited rentals, one disc at a time, but deliveries will only be done once a week on Wednesdays.

• 3.) For the remaining areas of Luzon, as well as Visayas and Mindanao, subscribers will enjoy three (3) Blu-ray disc rentals, one disc at a time, of which the deliveries and returns of the Blu-ray discs will be delivered via AIR21 for FREE.

Tradeport, however, will not deliver Blu-ray discs to areas in Level 1 and Level 2 that will require Tradeport to cross any bodies of water. If Tradeport meets such a case, we will consider the said delivery address as Level 3 and the subscriber will then have to pick-up the Blu-ray discs from the AIR21 or Mail and More branch nearest to him. Also, the customer will be eligible to rent three (3) Blu-ray discs only.

Representative (Proxy) We don't require you to personally receive your Blu-ray disc. You may assign a representative (i.e. housemate, house help, sibling, or friend) to make the exchange for you. Since it's our policy for messengers to receive the previously watched movie first before proceeding with the exchange, you have to properly endorse the previously watched movie to your representative, and give him the necessary instructions for the exchange.

Maximum Messenger Waiting Time Tradeport Messenger will only wait for you or any of your representatives for a maximum of ten (10) minutes upon his arrival at your doorstep so please have someone available to accommodate our Messenger the soonest possible time on your chosen delivery date. The Messenger will not release the Blu-ray disc without your BluPass card (for first time renters) or the previously watched movie.

First Time Delivery During the first delivery, we will require you to present your BluPass to the Tradeport Messenger. He will then mark your BluPass by punching a small hole. The messenger will not release the Blu-ray disc without the BluPass.

For provincial deliveries, you must send us your BluPass card together with the first rented Blu-ray that you will be returning. We will mark your card and send it back to you together with your next Blu-ray disc. You are required to do this only once; you don't need to send us your BluPass card in suceeding deliveries.

Returns and Exchange Deliveries and returns of your rentals will be made via Tradeport's messenger service. The next available Blu-ray movie from your Queue will be reserved and delivered to you as soon as you've made the request at the Site or with Customer Service. During delivery of your next movie, surrender your previously rented movie to the Tradeport Messenger in order to receive the next movie from your queue. However, for Level 3 subscribers, you will have to send us first your previously rented movie. We will send your next rental upon receiving your returned Blu-ray disc.

Special Request for Specific Blu-ray Movies As of now, we do not accept special requests for a specific movie. The BluPass portal in Tradeport is designed with an automated Blu-ray allocation program. A Blu-ray title is chosen from your queue, based on the priority and its availability during the time you initiated the rental process. Therefore may we advise: If you would like to watch a certain Blu-ray movie, make sure you add it to your Queue and set it at the highest priority level. Doing so will include and prioritize your request in the system.

No Due Dates or Late Fees We do not charge late fees or impose required return dates for any rented Blu-ray disc as long as it is within the duration of your BluPass. Therefore, you are free to keep the Blu-ray disc for as long as you want and you may even share it with whomever you want. Please be reminded, however, that you must return the Blu-ray disc within seven (7) days upon expiration of your BluPass and you will be held liable for any unreturned, lost, or damaged Blu-ray disc.

Membership You can find the details of your membership with BluPass at any time by clicking on the "My Account" link located at left tab of the pages of the Site.

Managing Your Account and Password You are solely responsible for managing your password and for keeping it confidential. No one from Tradeport will be authorized to provide you with your code or password. You agree that you are responsible for all the activities that occur in your account or through use of your password by yourself or by other persons.

If you find that you're a victim of identity theft and it involves a Tradeport account, you should notify our Customer Service at once. Tradeport reserves the right to place any account on hold anytime with or without notification to the member in order to protect itself and its partners from what it believes to be fraudulent activity.

Suspension We reserve the right to suspend or restrict your use of our service when your account has been inappropriately used or is suspected to be in violation of the stipulations stated here in the terms of use.

Return of Blu-ray Discs Upon expiration, or termination of your BluPass, you must return the Blu-ray disc to Tradeport within 7 days. Otherwise, your account will be automatically renewed.

Disclaimers of Warranties and Limitations on Liability Without limiting the foregoing, we assume no liability or responsibility for any of the following: (i) content contained on or defects with movies from the BluPass service, including damage or defects occurring or caused during shipment; (ii) errors or omissions in the content (including Blu-ray discs) delivered by the Tradeport service or on the Tradeport website; (iii) restricted contents in the rented Blu-ray (iv) recommendations or advice of Customer Service; (v) any failures, mis-shipments, delays, or interruptions in the shipment of movies; (vi) any failure or interruption in the availability of the Site, (vii) delivery and or display of any content contained on the Tradeport website or through the Tradeport service; and (viii) any losses or damages arising from the use of the content provided on the Tradeport website or the Tradeport service itself. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current. We do not make any representations with respect to the content contained on movies from the Tradeport service or the descriptions of any movie content contained in the Site. We do not represent or guarantee that your use of the Tradeport service and Site will be free from interruption, loss, corruption, attack, viruses, interference, hacking, or other security intrusion and we disclaim any liability with respect thereto.

Intellectual Property

• Copyright All content included on the Site (i.e. web design, text, graphics, logos, and other contents) are property of Tradeport or its partners. Contents shall not be reproduced or used without express written permission from Tradeport, or its partners. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Site, not to insert any code or product or manipulate the content of the Site in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method. Tradeport reserves the right to terminate your membership hereunder if Tradeport, in its sole and absolute discretion, believes that you are in violation of this paragraph, or the copying or other unauthorized use of our proprietary content. Tradeport does not promote, foster or condone the copying of Blu-ray movies or any other infringing activity. The use of the BluPass online movie rental is solely for your personal and non-commercial use.

• Trademark "Tradeport" and "BluPass" are registered trademarks of Tradeport E-Solutions Inc. The trademarks may not be used or reproduced without prior written approval from Tradeport E-Solutions Inc. and may not be used in connection with any product or service that is not affiliated with Tradeport, in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of Tradeport, or in any manner that disparages or discredits Tradeport. Other trademarks that appear on the Tradeport website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tradeport. Any images of persons or personalities contained on the Tradeport website are not an indication or endorsement of Tradeport or any particular product or our service unless otherwise indicated.

Electronic Communications By becoming a member in Tradeport and the BluPass, you consent to receiving electronic communications from our company. These communications will include account notifications (e.g. shipping and receiving e-mails and other transactional information) and information concerning or related to our service, such as featured brands, products, movies, or offerings. These communications are part of your relationship with Tradeport and you receive them as part of the Tradeport membership. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

BluPass Service Level Agreement

1. BluPass Service Level Agreement ("BLUPASS SLA")

During the validity period of the applicable BluPass Terms and Conditions of Use, the BluPass online rental service with website www.Tradeport.com.ph/blupass ("BLUPASS") will be operational 99% monthly. If Tradeport does not meet the BLUPASS SLA, and if the BluPass Subscriber ("YOU") meets its obligations under this BLUPASS SLA, YOU will be eligible to receive the service credit described below. This agreement is contingent upon each party knowing and fulfilling their responsibilities and generating an environment conducive to the achievement and maintenance of targeted service levels.

2. Definitions

• 1.) BluPass

  – is an online Blu-ray rental service provided by Tradeport with website www.Tradeport.com.ph/blupass.

• 2.) Service

  - means the "BluPass." The online Blu-ray disc rental serviced by Tradeport to all BluPass subscribers.

• 3.) Blu-ray

  - is the high-definition video format of the movies that are available for rent.

• 4.) Rental

  – refers to the successful submission of a request to borrow a Blu-ray disc via the Tradeport website. The customer must successfully submit the rental request via the Tradeport website. Only then will the delivery schedule be processed.

• 5.) BluPass Subscribers

  – refers to all customers who bought a Samsung product that is packaged with a complimentary BluPass, and has successfully registered their BluPass with Tradeport prior to the deadline for registration.

• 6.) Downtime

  - means the BluPass website is down / unavailable for a specified period of time.

• 7.) Monthly Uptime Percentage

  - means the total number of minutes in a calendar month minus the number of minutes of Downtime experienced in a calendar month, divided by the total number of minutes in a calendar month.

• 8.) Delivery Schedule

  - is the scheduled transport date of the rented Blu-ray disc from Tradeport to YOUR preferred delivery addresses.

• 9.) Delivery Time

  - is the agreed date of arrival of the rented Blu-ray disc to YOUR delivery address.

• 10.) Delay

  - is any delay in the arrival of the rented Blu-ray disc to YOUR delivery address; any delivery date later than the one agreed upon by YOU and Tradeport.

• 11.) ODA (Out of Delivery Area)

  – are addresses that are beyond the delivery of AIR21, which is the official courier of Tradeport for provincial BluPass subscribers.

• 12.) Service Credit

  - is a reward given to customers who experienced a delay in the delivery of his rented Blu-ray disc provided the delay is due to TRADEPORT's fault.

• 13.) Delivery Levels

  - refers to the geographical location and Tradeport segmentation of the addresses where the Blu-ray discs will be delivered. Level 1 refers to the National Capital Region and all the cities and municipalities included herein. Level 2 refers to the nearby provinces surrounding the National Capital Region, such as Bulacan, Cavite, Laguna, Pampanga, and Rizal. Level 3 refers to the remaining cities and provinces of Luzon, as well as all the cities and provinces of the entire Visayas and Mindanao.

3. Service Commitment

Tradeport will use reasonable efforts to fulfil the following:

• Make the BluPass website available with a Monthly Uptime Percentage of 99.00%.


• Accommodate all inquiries and concerns of all the BluPass subscribers from Monday to Friday between 9:00AM to 6:00PM.


• For Level 1 deliveries (addresses within the following cities; Caloocan City, Valenzuela City, Malabon City, Navotas, Quezon City, Marikina City, Manila, San Juan City, Mandaluyong City, Pasig City, Pateros, Makati City, Pasay City, Taguig City, Paranaque City, Las Pinas City, Muntinlupa City), deliver the rented Blu-ray disc to YOU as early as the next day (from the day the rental request was successfully submitted online, cut-off is at 6:00PM for next day delivery), or up until the allowable maximum of three (3) days delay from the scheduled delivery date. Only one Blu-ray title may be rented for every rental.


• For Level 2 deliveries (addresses within Bulacan, Pampanga, Rizal, Cavite, Laguna), deliver the rented Blu-ray disc to YOU once a week (every Wednesday) in as early as next week (from the day the rental request was successfully submitted online, cut-off is at 12:00PM, Tuesday). Only one Blu-ray title may be rented for every rental. Deliveries will be made once a week every Wednesday.


• For Level 3 deliveries (The rest of Luzon, Visayas, and Mindanao), ship the rented Blu-ray disc to YOU as early as three (3) days (from the day the rental request was successfully submitted online), or up until the allowable maximum of five (5) days delay from the scheduled delivery date. Only one Blu-ray title may be rented for every rental. For the succeeding shipments of the rented Blu-ray, YOU must return YOUR previously rented Blu-ray disc to Tradeport before Tradeport can send YOU the next Blu-ray disc from YOUR queue. Please note, however, that since we will be using the AIR21 as our official courier for the delivery of your rented Blu-ray disc, limitations in the door-to-door delivery may arise. If YOUR delivery address is considered an ODA which means it is beyond the Official Delivery Areas of AIR21, YOU will have to pick it up at the nearest MAIL and MORE or AIR21 branches in your area. Should the courier fail to deliver the rented Blu-ray disc due to internal corporate issues, Tradeport, on its sole discretion, will use another courier company to carry out the deliveries.

4. Service Credits

If we fail to accomplish our commitments, as stated above, to the BluPass subscribers, Service Credits will be given at Tradeport's discretion.

Level 1 and Level 2
If the scheduled arrival of YOUR rented Blu-ray disc is delayed by three days (after a maximum of three days from the scheduled delivery date), the validity of your BluPass will be extended for one more week.

Level 3
If the scheduled shipment of YOUR rented Blu-ray disc is delayed by one week (after a maximum of five days from the scheduled shipment date), you will be granted an additional Blu-ray disc shipment on top of YOUR three (3) free shipments within the validity period of your BluPass.

5. Customer Must Request Service Credit

In order to receive a Service Credit described above, YOU must notify Tradeport via SMS or email within thirty (30) days from the time YOU have been made eligible to receive a Service Credit. Failure to comply with this requirement will forfeit Customer's right to receive a Service Credit.

6. Maximum Service Credits

The aggregate maximum number of Service Credits to be issued by Tradeport to Customer for all delayed deliveries that occur in six months shall not exceed three additional weeks of BluPass extension for Level 1 and 2 customers or three additional Blu-ray disc rentals, one disc per rental, for Level 3 customers. Service Credits may not be exchanged for, or converted to, monetary amounts.

7. BluPass SLA Exclusions

Delivery. The BluPass SLA does not apply to any delays in the delivery schedules of the rented Blu-ray disc due to factors that may expressly affect deliveries, which include, but are not limited to (i) public and legal holidays; and (ii) force majeure or extraordinary events or circumstance beyond the control of Tradeport such as war, strike, riot, or acts of God, such as flooding, earthquake, storms necessary (i.e. Typhoon signal number 1 assigned to a delivery area), etc. Tradeport reserves the right to cancel any deliveries whenever it deems necessary (i.e. Typhoon signal number 1 assigned to a delivery area) without any notice to the BluPass subscribers. If delivery is delayed by factors other than those explicitly listed in this agreement, on our sole dicretion we may issue a Service Credit.

Tradeport will not deliver Blu-ray discs to areas in Level 1 and Level 2 that will require Tradeport to cross any bodies of water. If Tradeport meets such a case, it will treat the said delivery address as part of the Level 3 and customers will then have to pick-up the Blu-ray discs from the AIR21 or Mail and More branch nearest to him. Also, the customer will be eligible to three (3) Blu-ray disc rentals only.

Availability of Blu-ray Discs/Titles. Tradeport does not guarantee the delivery of a certain title at a specific schedule time. The BluPass portal is designed with an automated Blu-ray disc allocation program that indicates which Blu-ray titles are available for rent based on the titles listed in YOUR Queue and the time YOU initiated the rental process.

Service Credits. Service credits do not apply to delayed and failed deliveries caused by the negligence of the BluPass subscribers. Any attempts by Tradeport to deliver the rented Blu-rays to YOU which failed due to YOUR failure to perform your responsibilities (e.g. nobody is home to execute the Blu-ray exchange or YOU forgot to endorse the Blu-ray to YOUR representative or YOU gave the wrong delivery address) will still be considered as delivery and is not eligible for any Service Credits.

For Level 3 deliveries, Tradeport will not be held liable if YOU are not able to maximize YOUR BluPass in terms of the number of Blu-ray disc YOU can rent during the validity period (e.g. YOU have initiated the exchange of Blu-ray but YOU have delayed sending the previously watched movie to Tradeport, to the point that your BluPass has expired and was not able to avail of all the three (3) rentals). Therefore, in this case, Tradeport will not extend YOUR BluPass or award you with service credits.

Customer Service If you need assistance regarding BluPass, your account, or our services, you may contact Customer Service at any time:

Mobile Number (for Text Messages only): 0918-TRDEPRT (0918-8733778)*
Email Address: customercare@blupass.ph
Yahoo Messenger Handle: blupassph
Facebook Page: BluPass

*Our mobile number is part of an internal system that is linked to a computer. Although it might be ringing on your end, Customer Service will never be able to hear or answer it. Only text messages are received by this number. Please do not call this number. You can text or email Customer Service instead. We will reply to your inquiries within 8 business hours.