Yes, some stores and items in Tradeport come with product warranties. Products with warranties have a “With Warranty” seal beside it.

If you need a copy of the manufacturer's warranty for a product sold by Tradeport, please contact the manufacturer or visit their website for more information.

The warranty period varies, depending on the manufacturer.

There are 2 ways to claim your warranty:

1. Via stores – You will personally bring your item to the merchants’ stores.

2. Via Tradeport (Send item/s to Tradeport) – You can also send your item to Tradeport and we’ll coordinate with the manufacturer for you. With this option, you will pay for the shipping costs to and from Tradeport. Please note that we only accept warranties of items that has a Tradeport official receipt (O.R.). We will not accept warranty claims without a Tradeport O.R.

Regardless where and how you claim warranties, you must present Tradeport’s official receipt together with your item. Please make sure that the warranty period is still valid.

When you send your item to Tradeport, please include Tradeport’s official receipt (Make sure that the warranty period is still valid). We’ll coordinate with the manufacturer for you and handle your warranty claim. With this option, you will pay for the shipping costs to and from Tradeport.

Sample Scenario:

1. You want to redeem the warranty of a Canon camera that you bought in Tradeport and you want Tradeport to handle to warranty claim.

2. Send your request to Customer Service via our Contact Us page.

3. Once given the go-signal, send the camera to Tradeport. You will pay for the shipping costs to Tradeport.

4. We will inform you once we receive your camera.

5. Tradeport will coordinate with the item’s manufacturer.

6. When your camera is ready, we will inform you and ship it back to you. Tradeport will charge the shipping fees to you

Simply present Tradeport’s official receipt to the store. Please make sure that the warranty period is still valid.